Below is a sample of
the services we provide to our patients, in addition to the
medical equipment and supplies provided. These services are
provided as a support and convenience to our patients, at
no additional cost to you or your insurance program.
Services Include:
- Up-to-Date Product Inservices
- Onsite Evaluations
- Preparation of All Paperwork for Insurance Claims
- Provision of Input for Letter of Medical Justification
- Factory Trained and Experienced Repair Technicians
- Evaluation, Demonstration and Loaner Equipment Available
- 24 Hour Delivery of All Stock Items
- Complete Follow-up and Training with Clients
- Delivery (Free delivery for 50 mile radius in central
Virginia)
- Evaluation of client for specialized products
- Evaluation of client’s home for wheelchair accessibility.
For purchase only. Not on rental chairs
- Evaluation of client’s workplace for wheelchair
accessibility. Purchase only
- Evaluation of client’s feasibility for wheelchair
transport
- Time and travel to secure proper documentation for patient
- Time and labor involved with trial fittings and product
sampling
- Pressure mapping for proper seating system
- Labor for warranty repair of defective products Repair
must take place in house
- Pick-up and delivery of product (not for rentals less
than one month)
- Monitoring use of product
- Billing of primary or secondary payer sources
- Rework of denied claims
- Product education to client
- Follow-up to update physicians (progress and compliance)
- User compliance reports
- Safety education to client
- Product and technology training for physicians and therapists
- Arrange for patient travel( VGM Freedom Link)
- In-store health clinics (blood pressure, respiratory,
glucose, etc.)
- Maintaining inventory in a new or near new condition
(quality product)
- Cleaning of equipment
- Walk-in sales and service hours
- Loaner products while client’s product is in for
service
- Labor to build or assemble and test sophisticated mobility
equipment
- Instruction on equipment operation and safety to client,
family and caregiver
- Providing equipment in special cases prior to being able
to bill for them
- Accepting assignment (accepting a lesser payment rate
than what is possible)
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